How to create credit note/debit note

Posted2025-02-17

Updated2025-02-20

Byadmin

Step 1: Access the Customer Return Menu

Expand the Shipment menu on the left-hand side and click on Customer Return to open the Customer Return management section.

Step 2: Open the Add New Form

Click on the Add New (+) button located at the top-right corner of the Customer Return screen to open the Customer Return Information form.

Step 3: Fill in the Customer Return Information

Complete the required fields in the Information tab:

Return Type: Select Credit Note or Debit Note based on the return reason.
Return Date: Specify the date of the return.
Location: Choose the warehouse or storage location related to this return.
Currency: Select the currency used in the transaction.
VAT: Choose the VAT rate applicable for this return.
Return Reason: Select the reason for the customer return.
Customer: Choose the customer from the list.
Payment Term: Select the payment term for this return.
Due Date: Set the due date for the return.
Exchange Date & Exchange Rate: (If applicable) enter the exchange date and rate.
Return Remark: Enter any additional remarks about the return (optional).

Step 4: Add Return Details

Go to the Details tab and add items related to the return:

Click on + Invoice to select the invoice related to the returned items.
Choose the correct Invoice No. from the list and click Select to confirm.
If the return is not linked to an invoice, click + Item to manually add the returned items.
Fill in the return details:
- Item Code & Name: Select the item being returned.
- Invoice Quantity & Return Quantity: Enter the number of items returned.
- Unit Price & Return Unit Price: Specify the price of the returned items.
- Correct Total Amount: Adjust if necessary based on the return quantity and price.
- Return Reason: Select the reason for returning this item.
- Remark: Add any additional remarks for this return (optional).

Step 5: Save the Customer Return

After filling in the required information and verifying all details, click the Save button at the top-right corner of the form.

Step 6: Verify the Customer Return

The newly added Customer Return will now appear in the Customer Return list. You can confirm it by searching for the Return No., Customer, or Return Type you entered.

Category	Description
Company	Used to set up customer company information, including company name, address, tax ID, and other relevant business details.
Division	Used to define different divisions within the company, such as Sales, Production, and Finance, to structure the organization and manage access control.
Position	Used to manage employee job positions within the organization, such as Manager, Supervisor, and Staff, which may affect document approval workflows.
Cost Center	Used to define cost centers to allocate expenses by department, project, or function, ensuring accurate budgeting and cost analysis.
Responsible	Used to assign responsible personnel for specific processes or modules, such as accounting, purchasing, or production. It may be linked to approval workflows.
Working Calendar	Used to set up the company’s working schedule, including working days, working hours, shifts, and holidays.
Non-Working	Used to specify non-working days, such as public holidays, company holidays, or special leave days, ensuring accurate workday calculations.
Currency	Used to set up currencies used in the system, such as THB (Baht), USD (US Dollar), and EUR (Euro), along with related exchange rates.
Exchange Rate	Used to import or update exchange rates from sources like the Bank of Thailand (BOT) through Excel file import or API integration.
TAX	Used to configure tax-related settings, such as withholding tax rates, tax rules, and compliance with business tax regulations.
VAT	Used to define VAT (Value Added Tax) calculations, including VAT rates (e.g., 7%), VAT exemptions, and tax breakdowns.
BOI	Used to set up tax and investment privileges from the Board of Investment (BOI), including corporate tax exemptions and import duty reductions.
Additional Charge	Used to define additional charges such as shipping fees, insurance costs, bank fees, or any extra costs associated with orders.
Item Condition	Used to classify item conditions, such as new, used, defective, or repackaged items, which may affect pricing or quality control.
Item Type	Used to categorize items into groups such as raw materials, finished goods, semi-finished goods, or service items.
Location Type	Used to define types of storage locations, such as the main warehouse, secondary warehouse, receiving area, or distribution center.
Order Type	Used to define different types of orders, such as Job Order (work orders), Purchase Order (orders from suppliers), Remark (orders with special conditions or notes), and Delivery Order (orders for product delivery). Not Sure!!
Running No.	Used to configure automatic document numbering, such as invoice numbers, purchase order numbers, and tax invoice numbers, based on predefined formats.
Running Lot No.	Used to generate lot numbers for products, enabling efficient tracking of items through production and inventory management.
Approve Route	Used to configure document approval workflows, such as purchase order approvals, quotation approvals, and other approval processes.
Mail	Used to configure email notifications for system alert users, such as order confirmations, approval status updates, or inventory alerts.
Screen Label	Used to define labels for system screens, such as renaming buttons, field names, or customizing language settings.
Class List	Used to classify data types such as product categories, customer types, supplier categories, or cost groups for better data organization.
System Config	Used to configure system settings such as date formats, currency units, security policies, and general system behavior. Not Sure!!
Password Policy	Used to manage password policies, including minimum length, complexity requirements and security compliance.
User Group	Used to define user roles, such as Admin, General User, Accounting, or Sales, with different access rights to system modules. It also allows managing permissions for viewing, adding, editing, deleting, printing, and performing special actions on specific screens within the system.
User	Used to manage user accounts, including creating new users, assigning roles, resetting passwords, and disabling inactive accounts.

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